WELCOME TO THE INTERCOMS R US LTD WEBSITE.
These TERMS AND CONDITIONS apply to the use of the websites at www.intercomsrus.com / www.intercomsrus.co.uk
Additional terms are displayed for the shop purchases : For Online Shop Terms and Conditions please click here.
By accessing and using the sites www.intercomsrus.com, www.intercomsrus.co.uk you agree to be legally bound by the terms and conditions laid out herein. If you do not agree with these terms and conditions you should not access or use the site.
If you are under the age of 16, please get permission from a parent or guardian, before accessing and downloading any media from the site.
The site means the web site known as www.intercomsrus.com, www.intercomsrus.co.uk
The sites www.intercomsrus.com, www.intercomsrus.co.uk are owned by Intercoms R us Ltd. Company Number 3331964 registered in England. Offices : (The Works) Swanley Road, Welling, Kent DA161LH
Products, images, company names, logo's or trademarks mentioned in the site maybe marks of third-party owners or suppliers for product identification purposes only. These marks are owned by the supply company / manufacturer.
Intercoms R Us Ltd is not endorsed by, sponsored by, affiliated with or otherwise authorised by any of the product supply companies.
The owner reserves the right to alter or amend these terms and conditions at any time without prior notice. Any changes are effective immediately following publication on the site, you are advised to check and review the terms and conditions to ensure you are aware of any changes made.
This site is provided for information, education and entertainment purposes only.
The site owner uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of such information or material displayed on or linked to or from this site. The company cannot monitor the content not produced by the company and any views expressed by third parties on these pages are not representative of the views of the company. The information on this web site is designed for informative purposes only. The company have no liability whatsoever in respect of any use which you make of such information.
GENERAL USE OF THE INTERNET
We would advise any parent or guardian to closely monitor use of the internet by minors.
By accessing our web pages, you assume all risks associated with the use of this site and the internet, including any risk to your computer, software or data being damaged by any virus, software, or any other file that might be transmitted or activated via one of our web pages or your access to it. We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on the web site or any links provided.
Contacting Intercoms R Us Ltd by E-MAIL
Contact us by e-mail at firstname.lastname@example.org
Contacting Intercoms R Us Ltd by POST
To contact us by post, please send an e-mail to email@example.com for our trading address (This is to stop junk mail)
2.SHOPPING WITH INTERCOMS R US LTD
2.1 Products can be purchased from our web site by using the shopping cart, completing the on-line order form and submitting your card details via the NOCHEX secure server
2.2 You are deemed to have placed an order with us once you have accessed our online check out. As part of the ordering process you can review your order and correct any errors or omissions, on confirmation payment will be taken from your card. We will then send you an e-mail confirming your order, listing the items purchased
2.3 Our acceptance of and order takes place when the goods are despatched from our depot. We will send you a despatch confirmation via e-mail. When the goods are despatched the purchase contract will have been fulfilled, unless we have notified you that we do not accept your order, or you have cancelled your order prior to despatch.
We may refuse to accept an order if:
A) Goods are not available or out of stock
B) We are unable to gain authorisation for your payment
C) There is a pricing or product description error
D) You do not meet any eligibility criteria set out in these terms and conditions
2.4 By purchasing products from this site, you certify and agree that you are authorized to do so, that you are the legal age to purchase the items and that you are authorized to use whatever payment medium (ie credit card, debit card, cheque etc) that is being used for purchases and payment. Intercoms R Us Ltd accepts no liability whatsoever for any purchases made contrary to this agreement.
2.5 Cooling Off Period. You have 14 days after purchase of goods if you change your mind.
3.METHODS OF PAYMENT
3.1 You can pay with the following cards, via our NOCHEX credit clearing provider
3.2 All debit and credit card transactions are carried out by our card clearing service NOCHEX, once transferred to their server all transaction details are fully encrypted for your security. We do not store or retain any of your financial details ie(credit / debit card numbers)from your transaction. NOCHEX is solely responsible for the security of your information through their credit card clearing system. Please contact them directly through their web site www.nochex.com about their services, security, privacy and other policies.
3.3 Any fraudulent use of credit and debit cards will be reported to the card issuing company for investigation
3.4 For unregistered users to NOCHEX the limit is £ 100 per transaction
3.5 All orders are subject to stock availability. If we do not supply goods to you for any reason, we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for the goods. We are not liable for any financial loss incurred by you relating to interest payments, loss of earnings or similar gains you would have received on monies paid to us in lieu of any un-fulfilled order.
4.DELIVERY OF GOODS
4.1 Delivery area is currently the UK MAINLAND
4.2 Our mission is to dispatch all orders within 1-3 days of receipt, subject to stock availability this means that you should receive your order within 1 week (UK Mainland)
4.3 This company will not be liable for any loss to you, as a consequence of late delivery of goods
4.4 All orders will be sent by recorded delivery to the card holders address and will have to be signed for on delivery
4.5 All goods are supplied with a manufacturers 12 month warranty. This warranty does not cover goods that are misused or forcibly damaged
5.1 All prices shown on this site are without VAT at the current rates. Postage and packing costs are extra
5.2 Where there is a separate charge for packing, carriage and insurance these prices will be displayed elsewhere on the web site and are subject to change from the postal provider / Delivery service.
5.3 Our prices are reviewed periodically.
5.4 Any delivery charges are displayed in the check out window, prior to completion of order.
5.5 All prices shown are in � BRITISH POUNDS
6.REPLACEMENTS and FAULTY ITEMS
6.1 Before returning anything you feel is faulty, contact us on 0780 388 2407 or send an e-mail to firstname.lastname@example.org explaining A) The make and model B) the exact nature of the fault. Whilst faults can occur, it is usually down to incorrect wiring, poor termination etc.
6.2 We reserve the right to test all returned items before a refund or exchange is issued
6.3 We do not send out advanced replacements, if you require a replacement item you can either
A) Order a new part from the web shop and return the faulty item for inspection and refund
B) Send item back and wait for the test and (replacement,if the item is found to be faulty), if item is found to be operational when tested, we will contact you with our findings and the goods will be returned to you after payment of a test and delivery charge
6.4 Intercoms R Us Ltd will not be liable in any way for loss of earnings, production of labour time or any other associated costs resulting from the installation of our products
7.CANCELLATION AND RETURN OF GOODS
7.1 If you wish to cancel your order you can:
A) Send an e-mail to email@example.com before we have dispatched the order.
B) Return goods you have ordered from us for any reason within 14 days of receipt, with proof of purchase for a full refund or exchange. The cost of returning the goods shall be paid by you.
7.2 Upon agreement of refund, you have 14 days to return the goods to us.
7.3 Upon receipt of the goods in its original condition (ie any seals and shrink-wrap intact) we will give you a full refund of the amount paid for the product(s)less the delivery charge within 14 days to the original payment method used.
7.4 The right to return the goods as set out in 7.1 A & B shall not apply in the following circumstances:
A) If the product has been used.
B) If the products the packaging has been unsealed or is not returned in a saleable condition (ie parts missing, scratched or scuffed items etc)
C) Special order or customised items
D) If you ordered incorrectly or no longer require the items (20% Handling Charge will apply)
Items returned using standard Royal Mail or any other provider is at your own risk, Intercoms R Us Ltd hold no responsibility of liability for loss or damage to returned items in transit
Clause 7.4 does not affect your statutory rights
8.AVAILABILITY OF SITE
8.1 We aim to have this web site available 24 hours a day, however during maintenance and updating periods or for reasons beyond our control use of the site will be suspended without prior notice
8.2 We will not be liable for any reason if this web site is unavailble at any time or period
9.LINKS TO AND FROM THIS SITE
9.1 We do not provide any links from this web site for safety reasons, as we cannot control material posted on third party sites.
9.2 If you would like to link to this web site, you may do so only with a text link (ie http://www.intercomsrus.com)
9.3 You may not copy the index / homepage of this site.
10.1 Intercoms R Us Ltd is committed to preserving the privacy of all visitors or users of its web site :www.intercomsrus.com, www.intercomsrus.co.uk.
10.2 Intercoms R Us Ltd does not distribute, sell or rent your name or personal details ie(credit or debit card numbers) of your transactions. NOCHEX is solely responsible for the security of your information through their credit card clearing system. Please contact them directly through their web site www.nochex.com about their services, security, privacy and other policies.
10.3 By registering via our log in process or ordering products from the on-line shop, you consent to the collection, use and transfer of your information.
10.4 All credit card clearing is provided by NOCHEX over their secure servers and is fully encrypted to prevent fraud.
10.5 Any personal account/log in information retained will be stored on our secure server
10.6 Intercoms R Us Ltd, will own the rights to, and reserves the right to use, all suggestions, ideas, reviews, ratings and other content submitted to our site, through e-mail, post or any other method.
11.1 We may use "cookies" to make the ordering process more user intuitive. Cookies are small amounts of data that are stored on the hard drive of your computer
11.2 "Cookies" make it faster and easier for you to log into our site, if you choose via the settings on your computer not to receive cookies, certain aspects of the site may not function, including the shopping cart.
12.1 These TERMS AND CONDITIONS are written in accordance with English law, any disputes arising in connection with these terms and conditions shall be subject to the exclusive juristiction of the English courts.
12.2 Any clause in these TERMS AND CONDITIONS found to be invalid by a British court of law, will not affect the validity of any remaining clauses, which shall continue to have full force and effect.
13.DISTANCE SELLING REGULATIONS
13.1 The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order.
They only apply to transactions between businesses and consumers(individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.
Under the regulations, consumers have the right to:
details in writing about the supplier and the terms of the transaction
written confirmation of their orders
further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees
delivery within 30 days unless otherwise agreed
Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If no details of the cooling-off period have been given by the supplier to the consumer, it is extended to three months.
The right to withdraw can be exercised by the consumer even after the goods have been delivered, or the services have been provided. The consumer is entitled to receive a full refund for a cancelled contract within 30 days.
There are some exceptions to these rights of cancellation, including:
contracts for the provision of accommodation, transport, catering or leisure services, where these services are supplied on a specific date or for a specific period
the sale of customised / special order or perishable goods
sealed audio or video recordings, or software, which have been opened
sales by auction
Please enjoy the site and store ! any QUESTIONS, COMMENTS OR SUGGESTIONS about our policies, terms, products and services please contact us.
- This estimate is based on the best
information available at the time of writing and is produced from
details supplied by the customer directly or from the results of a
site visit. This estimate is a �suggested access solution� based on that
information. It is the customers duty to read the specification fully
and decide that the suggested system will fulfil their requirements
prior to ordering and ask for any additions or changes to be made, as
full payment will be required once the system is ordered in or fitted.
- With "REMOTE QUOTES" (unseen
quoted works) we have to assume that the building is of standard
construction and layout, if there is a disparity between the quoted
works and the requirements then found on site the job may be halted,
refused or re-quoted with the additional information acquired.
- With any quoted installation we allow for
the handset / monitor to be mounted just inside the entrance door of
the flat / house, longer cable runs or special requirements would be
considered as extras to the quoted amount.
- Payment (Non account holders)
Payment including vat is due on the day of
installation, please pay the engineer on site with cash or
cheque, up to 7 days is allowed for BACS payments. Payment (Account
Holders) terms are strictly month from date of installation,
payment via BACS. All customers please note :
Title of goods does not pass to the purchaser
until full payment has been received and cleared, this includes
any cable, trunking &
fittings supplied. In cases of non payment the company reserves its
right to access for removal of goods or
use of collection agents for recovery.
- Late payment of invoices will attract
statutory interest, as set out by the UK Government of 8% plus the
Bank of England base rate for business to business transactions. For
further reading, please follow this link : https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt
- Cheques payable to Intercoms R us Ltd.
- All equipment is guaranteed for 1 year
from date of purchase against manufacturing defects, this does not
cover original wiring, act of God or
wilful damage / vandalism, please retain your receipt.
- For complete new installations the
estimate provides for all the necessary wiring to be run neatly and
hidden where possible, best use will be made of existing ducts, voids,
service channels or conduits. Generally cables are clipped to the
- In cases where original wiring is to be
used, price assumes that cables are in serviceable condition , we will
advise as soon as possible if there is a problem with proposed re-use
- Some dust is generated during the
installation process , therefore we suggest that any electronic
equipment and delicate items are removed from the area before work
commences to prevent any damage. Our engineers are equipped with dust
sheets for protecting the immediate work area.
- Any existing equipment to be retained will
at all times remain the responsibility of the customer and is not
covered by any warranty.
- Carpets and floor coverings occasionally
have to be lifted to gain access for cable running or fault finding.
In some cases old underlay / lino / hard board / cork / carpet tiles
will exist beneath present floor coverings, these generally break up
on being lifted, making reinstatement difficult, further work by
others may be required to obtain a good final fit, although every care will be taken by the supplier to
minimise any damage, some may occur. The supplier
will not accept anyliability or claim relating to refitting of
floor coverings (carpets etc), however the purchaser (at additional
cost to themselves) may hire a tradesman
to work alongside our engineers to remove and refit floor
coverings, if required.
- Every attempt is made to ensure that the
descriptions in our estimates are as accurate as possible, if there is
a part that has been omitted or
cannot be carried out for whatever reason, you will be advised as soon
as a problem is detected.
- A full copy of the company�s terms and conditions are available on
our web site here : http://www.intercomsrus.com/ordering%20and%20terms.htm
Under the heading �Terms and Conditions Installations� . At point
of booking you agree to the companies terms and conditions of sale and
- Price assumes that access is available to
all flats on the day of installation, if tenant cannot be in please
leave keys for access
with a neighbour, additional visits will be charged at the standard
call out rate.
- Cancelling A Call : We generally require
24 Hours notice to cancel a call, so that we can book in other work, should you
need to cancel a call out you should first call 0780 388 2407 or send
an e-mail to firstname.lastname@example.org
and ensure that you get a reply to your message confirming
cancellation . If the engineer is en-route to the appointment a
charge will be made to cover our costs and a lost slot for other
- Some decorative making good may be
required (by others) around handsets and panels etc, where they are
smaller than the original units.