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Intercoms R Us Ltd




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These TERMS AND CONDITIONS apply to the use of the websites at  /

Additional terms are displayed for the shop purchases : For Online Shop Terms and Conditions please click here.


By accessing and using the sites, you agree to be legally bound by the terms and conditions laid out herein. If you do not agree with these terms and conditions you should not access or use the site.

If you are under the age of 16, please get permission from a parent or guardian, before accessing and downloading any media from the site.

The site means the web site known as,

The sites, are owned by Intercoms R us Ltd. Company Number 3331964 registered in England. Offices : (The Works) Swanley Road, Welling, Kent DA161LH

Products, images, company names, logo's or trademarks mentioned in the site maybe marks of third-party owners or suppliers for product identification purposes only. These marks are owned by the supply company / manufacturer.

Intercoms R Us Ltd is not endorsed by, sponsored by, affiliated with or otherwise authorised by any of the product supply companies.

The owner reserves the right to alter or amend these terms and conditions at any time without prior notice. Any changes are effective immediately following publication on the site, you are advised to check and review the terms and conditions to ensure you are aware of any changes made.

This site is provided for information, education and entertainment purposes only. 

The site owner uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of such information or material displayed on or linked to or from this site. The company cannot monitor the content not produced by the company and any views expressed by third parties on these pages are not representative of the views of the company. The information on this web site is designed for informative purposes only. The company have no liability whatsoever in respect of any use which you make of such information.


We would advise any parent or guardian to closely monitor use of the internet by minors.

By accessing our web pages, you assume all risks associated with the use of this site and the internet, including any risk to your computer, software or data being damaged by any virus, software, or any other file that might be transmitted or activated via one of our web pages or your access to it. We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on the web site or any links provided.

Contacting Intercoms R Us Ltd by E-MAIL

Contact us by e-mail at

Contacting Intercoms R Us Ltd by POST

To contact us by post, please send an e-mail to for our trading address (This is to stop junk mail)


2.1 Products can be purchased from our web site by using the shopping cart, completing the on-line order form and submitting your card details via the NOCHEX secure server

2.2 You are deemed to have placed an order with us once you have accessed our online check out. As part of the ordering process you can review your order and correct any errors or omissions, on confirmation payment will be taken from your card. We will then send you an e-mail confirming your order, listing the items purchased

2.3 Our acceptance of and order takes place when the goods are despatched from our depot. We will send you a despatch confirmation via e-mail. When the goods are despatched the purchase contract will have been fulfilled, unless we have notified you that we do not accept your order, or you have cancelled your order prior to despatch.

We may refuse to accept an order if:

A) Goods are not available or out of stock

B) We are unable to gain authorisation for your payment

C) There is a pricing or product description error

D) You do not meet any eligibility criteria set out in these terms and conditions

2.4 By purchasing products from this site, you certify and agree that you are authorized to do so, that you are the legal age to purchase the items and that you are authorized to use whatever payment medium (ie credit card, debit card, cheque etc) that is being used for purchases and payment. Intercoms R Us Ltd accepts no liability whatsoever for any purchases made contrary to this agreement.

2.5 Cooling Off Period. You have 14 days after purchase of goods if you change your mind.


3.1 You can pay with the following cards, via our NOCHEX credit clearing provider






3.2 All debit and credit card transactions are carried out by our card clearing service NOCHEX, once transferred to their server all transaction details are fully encrypted for your security. We do not store or retain any of your financial details ie(credit / debit card numbers)from your transaction. NOCHEX is solely responsible for the security of your information through their credit card clearing system. Please contact them directly through their web site about their services, security, privacy and other policies.

3.3 Any fraudulent use of credit and debit cards will be reported to the card issuing company for investigation

3.4 For unregistered users to NOCHEX the limit is £ 100 per transaction

3.5 All orders are subject to stock availability. If we do not supply goods to you for any reason, we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for the goods. We are not liable for any financial loss incurred by you relating to interest payments, loss of earnings or similar gains you would have received on monies paid to us in lieu of any un-fulfilled order.


4.1 Delivery area is currently the UK MAINLAND 

4.2 Our mission is to dispatch all orders within 1-3 days of receipt, subject to stock availability this means that you should receive your order within 1 week (UK Mainland)

4.3 This company will not be liable for any loss to you, as a consequence of late delivery of goods

4.4 All orders will be sent by recorded delivery to the card holders address and will have to be signed for on delivery

4.5 All goods are supplied with a manufacturers 12 month warranty. This warranty does not cover goods that are misused or forcibly damaged


5.1 All prices shown on this site are without VAT at the current rates. Postage and packing costs are extra

5.2 Where there is a separate charge for packing, carriage and insurance these prices will be displayed elsewhere on the web site and are subject to change from the postal provider / Delivery service.

5.3 Our prices are reviewed periodically.

5.4 Any delivery charges are displayed in the check out window, prior to completion of order.

5.5 All prices shown are in � BRITISH POUNDS


6.0 You have 30 days to return a faulty item.

6.1 Before returning anything you feel is faulty, please send an e-mail to explaining

A) The make and model

B) Date of purchase / Receipt Number

C) The exact nature of the fault. Whilst faults can occur, it is usually down to incorrect wiring, poor termination etc.

D) Your address and contact details including email and phone number.

6.2 After 30 days up to 12 months Faulty goods will be tested by the manufacturer to confirm a fault. If found to be faulty the item will be credited, repaired or replaced based on the manufacturers own policy. Charges will be incurred for any goods returned, outside the warranty period, Damage through misuse or items Returned in a working state.

6.3 We do not send out advanced replacements.

6.4 Intercoms R Us Ltd will not be liable in any way for loss of earnings, production of labour time or any other associated costs resulting from the installation of products


7.1 If you wish to cancel your order you can:

A) Send an e-mail to before we have dispatched the order.

B) Return goods you have ordered from us for any reason within 14 days of receipt, with proof of purchase for a refund or exchange. The cost of returning the goods shall be paid by you.

7.2 Upon agreement of refund, you have 14 days to return the goods to us.

7.3 Upon receipt of the goods in its original condition (ie any seals and shrink-wrap intact) we will give you a full refund of the amount paid for the product(s) less the delivery charge within 14 days to the original payment method used.

7.4 The right to return the goods as set out in 7.1 A & B shall not apply in the following circumstances:

A) If the product has been used.

B) If the product is not returned in a saleable condition (ie parts missing, scratched or scuffed items etc)

C) Special order or customised items

D) If you ordered incorrectly or no longer require the items (20% Handling Charge will apply)

Items returned using standard Royal Mail or any other provider is at your own risk, Intercoms R Us Ltd hold no responsibility of liability for loss or damage to returned items in transit

Clause 7.4 does not affect your statutory rights


8.1 We aim to have this web site available 24 hours a day, however during maintenance and updating periods or for reasons beyond our control use of the site will be suspended without prior notice

8.2 We will not be liable for any reason if this web site is unavailble at any time or period


9.1 We do not provide any links from this web site for safety reasons, as we cannot control material posted on third party sites.

9.2 If you would like to link to this web site, you may do so only with a text link (ie

9.3 You may not copy the index / homepage of this site.


10.1 Intercoms R Us Ltd is committed to preserving the privacy of all visitors or users of its web site,

10.2 Intercoms R Us Ltd does not distribute, sell or rent your name or personal details ie(credit or debit card numbers) of your transactions. NOCHEX is solely responsible for the security of your information through their credit card clearing system. Please contact them directly through their web site about their services, security, privacy and other policies.

10.3 By registering via our log in process or ordering products from the on-line shop, you consent to the collection, use and transfer of your information.

10.4 All credit card clearing is provided by NOCHEX over their secure servers and is fully encrypted to prevent fraud.

10.5 Any personal account/log in information retained will be stored on our secure server

10.6 Intercoms R Us Ltd, will own the rights to, and reserves the right to use, all suggestions, ideas, reviews, ratings and other content submitted to our site, through e-mail, post or any other method.


11.1 We may use "cookies" to make the ordering process more user intuitive. Cookies are small amounts of data that are stored on the hard drive of your computer

11.2 "Cookies" make it faster and easier for you to log into our site, if you choose via the settings on your computer not to receive cookies, certain aspects of the site may not function, including the shopping cart.


12.1 These TERMS AND CONDITIONS are written in accordance with English law, any disputes arising in connection with these terms and conditions shall be subject to the exclusive juristiction of the English courts.

12.2 Any clause in these TERMS AND CONDITIONS found to be invalid by a British court of law, will not affect the validity of any remaining clauses, which shall continue to have full force and effect.


13.1 The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order.

They only apply to transactions between businesses and consumers(individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.

Under the regulations, consumers have the right to:

details in writing about the  supplier and the terms of the transaction

written confirmation of their orders

further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees

delivery within 30 days unless otherwise agreed

Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If no details of the cooling-off period have been given by the supplier to the consumer, it is extended to three months.

The right to withdraw can be exercised by the consumer even after the goods have been delivered, or the services have been provided. The consumer is entitled to receive a full refund for a cancelled contract within 30 days.

There are some exceptions to these rights of cancellation, including:

contracts for the provision of accommodation, transport, catering or leisure services, where these services are supplied on a specific date or for a specific period

the sale of customised / special order or perishable goods

sealed audio or video recordings, or software, which have been opened

sales by auction

Please enjoy the site and store ! any QUESTIONS, COMMENTS OR SUGGESTIONS about our policies, terms, products and services please contact us.



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Intercoms R Us Ltd Copyright 2010

We supply to UK customers : Door Entry Handset and Door Entry Intercom Handsets and Spares, we have also introduced our unique intercom handset finder tool, where you can view high resolution images inside and out and 1 and 2 way door entry wiring diagrams of most popular 5 wire audio intercom handsets fitted in the last 25 years. If you need a replacement door entry handset, use Intercoms R Us Ltd ~ the one stop handset shop.